processing times

All orders are packed and shipped together once a month, alongside our Patreon happy mail! Orders are scheduled to ship on the 28th of each month from the UAE.

Please keep in mind that orders are shipped in monthly batches rather than individually as soon as they’re placed. Thank you so much for your patience and for supporting my little art business! ♡

do you ship internationally?

Yes! I ship internationally from the UAE, so you can receive a little happy mail wherever you are in the world. ♡

how long will shipping take?

Once your order has been shipped, please allow approximately 3–4 weeks for your happy mail to arrive in your mailbox.

Delivery times may vary depending on your country, local postal services, and customs processing. International deliveries can sometimes take a little longer, so please be patient with your mail!

will my order have tracking?

All orders are sent via untracked stamped letter mail by default, so no tracking number will be provided.

If you’d prefer a faster, trackable shipping option, you can select registered postage at checkout for an additional fee. Please note that delivery times may still vary depending on your destination and local postal services.

my order hasn't arrived. what should i do?

Since all standard orders are sent via untracked stamped letter mail from the UAE, I’m unable to track their progress once they’ve been posted.

Please allow the full 3–4 weeks for delivery, as international mail can take time to arrive. If your order still hasn’t arrived after this period, please get in touch so we can discuss the situation.

Please note that untracked mail carries a risk of being delayed or lost in transit. As tracking and delivery confirmation are unavailable for standard stamped mail, I cannot guarantee delivery or automatically offer replacements or refunds for orders that may have been lost in transit.

For extra peace of mind, I recommend choosing registered postage at checkout. ♡

wrong address / address changes

Please double-check your shipping address carefully before completing your order!

If you notice an error or need to update your address, please contact me as soon as possible. Since orders are prepared and shipped in monthly batches, I can only make changes if your order has not yet been processed.

Once your order has been processed or shipped, I’m unable to change the delivery address. Unfortunately, I cannot offer replacements or refunds for orders sent to an incorrect address provided at checkout.

For further questions and Order inquiries contact: happiemoondesigns@gmail.com

Thank you for understanding and helping your happie mail find its way home! ♡